SHIPPING & RETURNS

FAQ

Shipping Speeds and Processing Times

Most orders ship out by the next business  day, however our current processing time is 1-3 business days. Orders placed on Friday, may not ship until Monday, orders placed after 7pm will usually ship out the following business day.

Returns & Exchanges

We will happily accept returns, exchanges, and cancellations in the event that you want to exchange or would like to return the item. Things happen! Please note, the buyer is responsible for the return shipping cost. 

To initiate and complete a return: 

  • Contact me within 7 days of delivery. 

  • Ship items within 14 days of delivery. 

If there was a mistake on our end, please contact us and we will make it right! 

See the contact page or email me at callunacandlecompany@gmail.com

What are you candles made of?

We hand pour our candles with American grown soy from midwestern farmers. We also use local (Seattle area) Beeswax for our yellow taper candles. Whenever possible we try to source locally and domestically. We are also proud to say that all of our shipping supplies are plastic free!

Broken or Damaged Candles In Shipping

 

All candles are packaged with ❤️ and care, but in the unlikely event that your order is damaged please contact us at callunacandlecompany@gmail.com with your order number and a photo of the damaged candle. We’ll send a replacement, on the house!

Need to cancel an order before it ships?

Cancel within 24 hours of purchase. However, most orders ship within 24 hours after purchase. If your item has already been shipped the buyer will be responsible for the return shipping costs once they receive the item. 


Candle Care instructions

1. To maximize burn time, trim wick to 1/4'' BEFORE each use. This will ensure a clean burn and prevent soot.
2. Ideally burn for at least 2.5 hours the first time to create an even melt pool, and allow the candle to burn clean to the edge. Never burn a candle more more than 4 hours at a time.
3. Never leave your candle unattended!

Are your candles non toxic?

YES!

All of our oils are an essential oil and fragrance oil blend. They are phthalate-free, lead free, vegan, paraben-free, Proposition 65 compliant, cruelty-free, and non-toxic. Furthermore, our scents free of Lyral, Formaldehyde and CMR (carcinogenic, mutagen, and reproductive toxins)